Terms of service

Welcome to HEDU Art 
By accessing or purchasing from heduart.com, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. About Us

HEDU Art is an independent automotive art studio offering custom and made-to-order artwork, frames, and decorative pieces inspired by car culture.

2. Products & Custom Orders

  • Many of our products are custom-made or personalised.

  • Colours, finishes, and minor details may vary slightly due to the handmade nature of our work.

  • Once a custom or personalised order has entered production, it cannot be cancelled or refunded, unless faulty.

3. Pricing & Payments

  • All prices are shown in the selected currency and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices at any time without prior notice.

  • Orders are processed only after full payment is received.

4. Shipping & Delivery

  • We ship internationally.

  • Delivery times are estimates and not guaranteed, especially during customs processing or peak periods.

  • We are not responsible for delays caused by postal services, customs, strikes, or circumstances beyond our control.

5. Customs, Duties & Import Taxes

  • Buyers are responsible for any customs fees, import duties, or local taxes applied by their country.

  • We are not responsible for delays or fees caused by customs inspections.

6. Returns & Refunds

Non-returnable items:

  • Custom or personalised products (unless faulty or damaged on arrival).

Returns accepted for:

  • Non-custom items returned within 14 days of delivery.

  • Items must be unused and in original packaging.

Refunds are processed once the item is returned and inspected.

7. Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.
    We will offer a replacement or refund where appropriate.

8. Intellectual Property

  • All designs, images, logos, and content on this website are the property of HEDU Art.

  • You may not copy, reproduce, or use our content without written permission.

9. Use of Website

You agree not to:

  • Use the site for unlawful purposes.

  • Attempt to copy, resell, or exploit any part of the website without permission.

  • Interfere with the website’s security or functionality.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the value of the purchased product.

11. Governing Law

These Terms of Service are governed by the laws of the United Kingdom.
Any disputes will be subject to the exclusive jurisdiction of UK courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes take effect immediately once published on the website.

13. Contact Information

For any questions regarding these Terms, please contact us at:
📧 info@heduoart.com